What are the transport conditions?

Transport conditions

Location: You can have your order delivered at any location where a lorry with a length of 15 metres and a height of 4.5 meters can pass. The road must be paved and free of obstacles. The goods are unloaded directly next to the lorry.

Forklift truck: If the delivery location is not or not easily accessible for a lorry with a trailer, you can opt during the ordering process for a forklift truck to place the goods at the desired location. This is subject to the condition that the location is accessible for a forklift truck and is no more than 300 metres away from the lorry.
Present at delivery: Someone must be present to take receipt of the delivery. If no one is present, a second delivery attempt will be made later, for which additional charges will be made.

Time slot: During the ordering process you are given the option to have your order delivered on a specific date and also within a specific time slot. This is subject to a surcharge. If you wish to use this option, you will need to indicate this during the ordering process. It is not possible to make changes after placing your order. There are three options for the time slot:
  • Between 07:00 am and 09:00 am (surcharge €50)
  • Between 09:00 am and 11:00 am (surcharge €40)
  • Between 11:00 and 1:00 pm (surcharge €30)
Call ahead: When placing your order you can opt to have the driver call you before delivery so that you do not have to wait unnecessarily.