When is an RMA possible?

As a B2B wholesaler, we only approve RMA and return requests in exceptional cases. Please always state the exact reason for the return in your request. An RMA request can be submitted up to a maximum of 5 business days after delivery. Upon receipt, the request will be reviewed immediately.

Requirements for a return:

• Unused condition: The products must be completely unused.
• Original packaging: The packaging must be unopened.
• No markings: No writing, additional stickers, or other markings may be present on the packaging.
• Exclusion of batteries: RMAs are generally not offered for batteries. Returning batteries is categorically excluded.

How do I request an RMA?

1. Fill out the form: Select the "RMA" category in our contact form and complete all required information.
2. Review: After submission, we will check your details and decide whether an RMA can be approved as an exception.
3. Costs & Collection: If approved, we will inform you of the applicable costs and arrange for the collection of the goods.
4. Credit Note: The transport costs incurred for the return as well as processing fees will be deducted directly from the credit note.

What to do?

Before submitting your request, carefully check whether all conditions are met. Submit your request within 5 business days of delivery via the contact form. Select the "Returns (RMA)" category in the contact form and enter all required details completely. If you have any questions about the process, our customer service team is happy to assist you.