How to request an RMA?

RMA and return requests are approved only in exceptional cases. The category "Returns (RMA)" can be selected using our contact form.

Exceptional cases for approval

• Wrong item delivered: ESTG delivered a different item than the item ordered.
• Refused due to transport damage: Delivery acceptance was refused due to damage, and the damage was noted on the carrier's consignment note.

Review and processing

• Data verification: Once all details have been filled out correctly, a review will determine whether an RMA can be granted as an exception.
• Cost information: If an RMA is approved, notification regarding the applicable costs will be provided.
• Credit note: Applicable transport costs and processing fees will be deducted from the credit note.

Conditions for submitting a request

• Unused condition: Products must be unused.
• Original packaging: Packaging must remain unopened, without any additional markings or stickers.
• Exclusion of batteries: RMAs are not offered for batteries. Returning batteries is categorically excluded.

What to do? Select the "Returns (RMA)" category on the contact page and complete all required fields. Submit the request within 5 working days of delivery. For further inquiries, please reach out to customer service.