What happens when a product reaches End of Life (EOL)?

What does End of Life (EOL) status mean for a Growatt product?

A Growatt product with End of Life (EOL) status no longer receives official manufacturer support. This means no further software updates, no original spare parts, and minimal or discontinued technical service. The product can continue operating, but carries security, compatibility, and repairability risks.

What are the operational consequences of EOL status?

When a Growatt product reaches End of Life status, official manufacturer support ceases. The key operational consequences are:

No further software updates: no new updates will be released. Consequently, the device may lose compatibility with new technologies or become vulnerable to security risks.
No spare parts: in the event of a fault, original spare parts are typically no longer available, making repairs impossible.
Limited service: technical support and customer service from the manufacturer are minimal or completely discontinued.

What can you do if your Growatt product is EOL?

Continue using the product: the installation can remain operational as long as it functions correctly. However, take note of the risks outlined above.
Upgrade to a new model: opt for a current product that receives active support. This ensures access to the latest features, security patches and full service support.

How do I contact Growatt technical support for an EOL product?

For technical support enquiries about an EOL Growatt product, contact service.nl@growatt.com.

How can ESTG help you find a replacement?

To request advice on a suitable replacement product or check current stock availability, contact the ESTG customer service team directly. They can recommend a current Growatt model with active support that matches your system requirements. For Growatt-specific technical support, use the email address listed in the section above.

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