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      1. FAQ
      2. Technical Support
      3. Growatt

      Where can I go with technical questions regarding my Growatt product?

      In this case, it is best to contact Growatt directly through Growatt's installer portal

      1. Use the Growatt installer portal
      The Growatt installer portal is an online platform specifically designed for installers of Growatt inverters. It provides access to technical information such as manuals, datasheets, and firmware updates to support the installation, commissioning, and maintenance of Growatt inverters.

      2. Check the basic settings

      • Ensure the product is installed correctly

      • Check the power supply and all cable connections

      3. Consult the troubleshooting guide
      Visit the Growatt Troubleshooting Page for common issues and solutions.


      4. Contact customer service
      Send an email to Growatt at service.nl@growatt.com for technical support. Make sure to include:

      • The product serial number

      • A short description of the issue

      • Photos (if applicable)

      5. Follow customer service instructions
      Growatt’s support team will respond within 5 working days and provide further instructions to resolve the issue.


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