How do I return my Growatt product?

If you ordered a Growatt product through ESTG and would like to return it, please follow this step-by-step guide to ensure a fast and efficient return process.

1. Check the Warranty

Growatt products usually come with a standard 5-year warranty from the date of installation. Make sure to keep your original purchase invoice and installation documents, as you will need them for a return.

2. Contact Technical Support

To request technical support send an email to Growatt at service.nl@growatt.com. Make sure to include the following information:

Serial number of the product
Brief description of the issue or error code
Photos of the problem and installation (if relevant)

3. Request an RMA

If Growatt customer service determines that your product is defective and covered under warranty, they will issue a Return Materials Authorization (RMA) number. This number is required to process your product return.

4. Submit your return and ship the product

Once you have received your RMA number from Growatt, follow the instructions provided by Growatt to return your product, and ensure the RMA number is clearly visible on the shipping label.

Remarks & Conditions

Requirements: The product must have a defect, or be new, unused, and in its original packaging to qualify for a return.

Follow these steps to return your Growatt product efficiently. Once you have received an RMA number from Growatt, ESTG can provide further support if needed.

Contact details for Technical Support

service.nl@growatt.com