Damaged order
We’re sorry to hear about this issue, and we’re eager to resolve this for you as soon as possible. Please contact our customer service directly so we can help you with a suitable solution.
Follow the steps below to report the issue quickly and correctly:
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Fill out the ticket form on our website and select the category "Damage"
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You will automatically receive an email from us with a link to the damage report form. Please complete this form in full.
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Make sure to include all required information:
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Clear photos of the damage and the packaging
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A copy or photo of the Proof of Delivery showing the damage
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Your order order information and contact details
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Important:
We can only process your claim if the following conditions are met:
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The damage report form is fully completed
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The damage is noted on the legally valid Proof of Delivery
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The report is submitted to us within 24 hours after delivery
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The photos are clear and legible
We aim to assess your claim within 2 working days. Once we've reviewed the damage, we’ll contact you to discuss the next steps.