How can I claim warranty on my Growatt product?

Step-by-step guide for warranty claims on Growatt products

1. Check the warranty Growatt products usually come with a standard 5-year warranty from the date of installation. Make sure you keep the original purchase invoice and installation documents, as you will need these for a warranty claim.

2. Contact Customer Service Send an email to Growatt at service.nl@growatt.com for technical support. Be sure to include the following information:

• Product serial number
• Brief description of the problem
• Photos (if relevant)

3. Request an RMA If Growatt customer service determines that your product is defective and covered by the warranty, they will provide you with a Return Materials Authorization (RMA) number. This number is necessary for returning your product.

4. Return the product Follow Growatt's instructions to return your product. Make sure the RMA number is clearly visible on the shipping label.

Important: The product must be defective, new, unused, and in its original packaging to be eligible for return.

Follow these steps to efficiently return your Growatt product. Once you have received an RMA number from Growatt, ESTG can provide further support if necessary.