Please follow these steps to submit a warranty claim for your Fox ESS product:
1. Gather the required information
Make sure you have the following details ready before you begin:
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Country/region of installation
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Installation date
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Device serial number
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Error code
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Date the error occurred
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Detailed description of the issue
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Photo of the error code
2. Fill in the RMA request form
Go to the Fox ESS RMA request page and complete the form with the required information.
3. Submit the RMA request form
After filling in the form, submit it via the website.
Ensure all required fields are completed accurately to avoid delays.
4. Wait for confirmation and further instructions
After submission, you’ll receive a confirmation of receipt. Fox ESS will review your request and get in touch with further instructions.
You may be asked to provide additional information or take further steps to verify the issue.
5. Follow instructions from Fox ESS
Follow all directions provided by the Fox ESS support team.
This may include returning the defective product for inspection or replacement.
Service
Email: info@fox-ess.com
Frequently asked questions
- How long does it take to process a warranty claim?
Fox ESS typically provides an initial response within 1 working day. - What should I do if I don’t receive a response?
Contact customer service or the local service unit if you haven’t received a reply within the expected timeframe. - Can I submit a warranty claim for multiple products at once?
Yes, you can include multiple products in one claim. Be sure to list the serial numbers and details for each product in the RMA form.
By following these steps, you can submit a warranty claim for your Fox ESS product and ensure a quick and efficient resolution to your issue.