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What should I do if Growatt doesn’t respond to my warranty claim within 5 working days?
Please follow these steps if Growatt doesn’t respond to your warranty claim within 5 working days:
Send a reminder via email
Reach out to Growatt again by sending a follow-up email to service.nl@growatt.com. Clearly include the following information in your message:
To speed up the process, it’s helpful to resend your original email along with any attachments (such as photos or documents).
Reach out to Growatt again by sending a follow-up email to service.nl@growatt.com. Clearly include the following information in your message:
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- The reference or ticket number of your original claim.
- Your company details and order information.
- A short explanation that you have not received a response yet.
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Your company details and order information
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A short explanation that you haven’t received a response yet
Should I include my original request in the follow-up?
To speed up the process, it’s helpful to resend your original email along with any attachments (such as photos or documents).
Contact ESTG if needed
Still no reply from Growatt after your follow-up? Then contact our customer service. ESTG can support you with the next steps and, if necessary, assist with further communication. You can reach our customer service team via the ESTG support portal.
ESTG will work with you to ensure your claim is resolved as efficiently as possible.