Please follow these steps if Growatt doesn’t respond to your warranty claim within 5 working days:
Send a reminder via emailReach out to Growatt again by sending a follow-up email to service.nl@growatt.com. Clearly include the following information in your message:
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The reference or ticket number of your original claim
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Your company details and order information
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A short explanation that you haven’t received a response yet
Include your original request
To speed up the process, it’s helpful to resend your original email along with any attachments (such as photos or documents).
Contact ESTG if needed
Still no reply from Growatt after your follow-up? Then contact our customer service. We’re happy to support you with the next steps and, if necessary, help with the communication.
Together, we’ll make sure your claim is handled as quickly as possible.