Where can I find help for my Wallbox product?

For technical questions, setup issues, or in the event of a defect, Wallbox offers various support channels. Follow these steps to find the right solution as quickly as possible:

1. Use official support (Chatbot Maya)

Visit the Wallbox Support Center. This is the central point for all inquiries. The chatbot "Maya" (bottom right of the page) guides you through the diagnosis process, answers frequent questions, and creates a support ticket for you if necessary.

2. Help via the Wallbox App

• For installers: You have direct access to the chatbot and dedicated phone support via the Wallbox App. Please note that certification from the "Wallbox Academy" is often required for phone support.

• For CPOs & fast-charging customers: Dedicated web forms and hotlines are available for charge point operators.

3. Prepare for troubleshooting or warranty claims

Please have the following information ready before contacting support to ensure fast processing:

• Serial number (S/N) of the device.

• Proof of purchase (your invoice from ESTG).

• Error description: Ideally with photos of the installation or screenshots of error messages in the app.

• UID (User ID): For software issues, providing the UID of the affected charging session helps the support team with their analysis.

4. Follow support instructions

After reporting, you will receive a case number (Ticket ID). Please keep this for any future inquiries.

Many problems can be resolved with a simple software update via the Wallbox App (via Bluetooth or Wi-Fi). Before making a claim, please ensure that the latest firmware is installed on the device.

Useful links:

• Wallbox Support Center (Central hub for support, FAQs, and manuals)