Step-by-step guide for warranties on Wallbox products
Please follow these steps to submit a warranty claim for your Wallbox product:
1. Use customer support
Chatbot: Visit the Wallbox Support page and use the chatbot for direct assistance. The chatbot will guide you through the process and connect you with a customer service representative.
Contact form: You can also use the contact form in the Wallbox App to submit your warranty claim.
2. Get in touch via the Wallbox App
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Installers: If you're an installer, you have access to both the chatbot and phone support via the Wallbox App.
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Partners (ESTG): Partners can use the chatbot, the partner portal and phone support.
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Fast-charging customers and CPOs: The web form and phone support are available for fast-charging customers and charge point operators.
3. Prepare the necessary information
Make sure you have the following details ready when contacting customer support:
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Product serial number
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Proof of purchase (invoice)
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Brief description of the issue
4. Follow the instructions from customer support
Helpful links
For more details, visit the Wallbox Help Center – Warranty and Return Process